Why Cant I Get Seervice on My Family Mobile Phone
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Ashok of Oviedo, FL Verified Reviewer
Original review: Feb. 28, 2022
I am having Family Mobile service since terminal 2 years and purchased a new iPhone 12 from Apple and transferred the sim from old phone to new phone 6 months ago. The phone service was pathetic and so I decided to switch to mint so ported phone number to mint and when I tried to use mint in my new phone it said phone locked by family mobile, called customer service and asked to unlock but they since the service is being used less than 12months the phone can't be unlocked unless I pay $150. I requested them in that example get me my old phone number dorsum. They transferred me to porting squad four times and every time the phone was disconnected so 5th fourth dimension I asked them to give me new number for my phone.
I paid 800 dollars for my new telephone and I don't understand why family mobile locked my phone. Likewise I am using their service for 2 years but their system says it's less than one year (that's when I changed the handset). With that logic since they provided me new number today I can't unlock my telephone for 12 months from today, information technology only doesn't make sense and I feel family mobile is a cheat, stay away from family mobile.
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Jason of Merced, CA Verified Reviewer
Original review: February. 6, 2022
They don't offering a review of your calls unless y'all first send a letter requesting calls on a sworn letter of the alphabet that you are the owner of the phone. When my telephone was deactivated and I reactivated it less than a month later it was deactivated I didn't become the full month of service that I paid for. They always say "I'm sorry" or "I empathize". They don't understand and they always say at that place's nothing I can practice. Waste of time, waste of money.
Ian of Lehi, UT Verified Reviewer
Original review: Jan. 29, 2022
The service of the Walmart Family Mobile plan is fine enough, merely leaving them is a disaster. Unremarkably when you lot switch plans, the number takes just a few minutes to port from the old carrier to your new one. I've tried porting a number from WFM to T-Mobile for two weeks now merely Walmart keeps blocking it. Turns out, WFM will place a "Port Protection" on your business relationship without your consent that prevents your number from porting to another carrier fifty-fifty if you have a transfer Pin. The regular customer service reps will insist they cannot help you and that you take to be directed to a "Port Protection Department" for them to resolve information technology, only nobody in that department picks up the telephone - ever. I've been on agree for over 2 hours at a time trying to speak to someone, and in that location is no option to have them call you lot back.
In outcome, you cannot transfer your phone number to another carrier, fifty-fifty though you are the rightful owner of the number. It is illegal for a carrier to hold your number similar this, but WFM does not intendance. We now accept no choice just to retain an attorney and threaten legal activity to resolve something that should accept been handled the infinitesimal we switched over our plans in the T-Mobile store. WFM is an absolutely disgraceful business. If you plan to stay with them forever then maybe yous'll be fine, but otherwise be prepared for them to fight you every step of the way if y'all want to exit.
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Ryan of Honolulu, Howdy Verified Reviewer
Original review: Sept. iv, 2021
My phone was stolen and the number was inverse while I was sleeping and I called Family Mobile to tell them my problem and I was put on hold for over an 60 minutes and eventually I was hung up on..I'm very upset I gave them the Sim number and they told me yeah the number was inverse and asked me the last numbers I chosen which I did and they said they didn't match their records.. IDK how it didn't match their records..
M of Miami, FL Verified Reviewer
Original review: Aug. xv, 2021
Had no issues till I inverse my phone number. Ever since then, my telephone number is non considered valid anywhere. The worst issue of this is that I can't receive one-time pins, so now that everyone wants me to verify that it'southward me (considering of my new number), their pins can't get through, so I tin't exercise my cyberbanking, for example, which is all online. I can't transfer funds, which means payments will bounce and cost me money! Worst customer service/tech support on the planet. They're all in the Philippines - don't speak English language, don't sympathize it either. It's absolute torture dealing with them, and they're lazy liars too. It's been a week now since I changed my number, and still, after many hours wasted on the phone with them, they have not fixed it. T-Mobile is too inexpensive to hire people who SPEAK ENGLISH! Instead, they choose to torture their customers with these incompetent merely cheaper employees! Shame on you, T-Mobile!
Claudette of Charlotte, NC Verified Reviewer
Original review: Aug. 5, 2021
I have been conveying my grandson's phone service for over 2 years. His dad is now going to accept over with a dissimilar carrier. We have tried for 3 months to become his telephone unlocked to switch carriers. Nosotros found out TODAY they reassigned his number to another customer. Family Mobile apparently has non synchronized their policy among depts because later existence disconnected NUMEROUS times, more than 15 calls and existence told since he didn't have his NEW Phone 12 months we would have to pay $300 to get information technology unlocked, someone who identified as a supervisor said, since SERVICE was more than than 12 mths they would unlock it free.
He transferred usa to The Unlock Dept. We told her the Aforementioned responses and scenarios we told the final 6 people, her determination...they could/would Non do it. When asked to speak to Another managing director, she put us on hold. After five minutes, we were Once again disconnected. This is by far the WORST customer service I have experienced. Incohesive, and definitely not pro-customer.
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Scott of Montgomery, AL Verified Reviewer
Original review: July 24, 2021
I've had Family unit Mobile for 10 years. Over the last several years the service has eroded drastically. Takes forever to speak to an 'associate'. On summit of that it'south difficult to speak to someone who does not speak English language very well. Fifty-fifty with 'unlimited' my data upload would slow down after a week or so and my cyberspace reception would dwindle as time went on likewise. Use to be what I thought was a good visitor. May take sold out to another, not certain. Transferred to TMobile. Took forever to transfer my number. Found out they wanted to accuse me $54 to UNLOCK the telephone I purchased from them! Absolutely WOULD NOT recommend family mobile to anyone.
Salvatore of Idyllwild, CA Verified Reviewer Verified Buyer
Original review: July xiv, 2021
I tried lowering my plans twice through the web portal. The showtime time I noticed billing didn't change, so I did it again. The following statement showed no modify in programme. Therefore, I telephone call client service. They told me it didn't change considering I was enrolled in machine-pay. No credits are offered, and so I'thousand taking my business concern elsewhere.
Barbara of New Orleans, LA Verified Reviewer
Original review: July eight, 2021
Wow, I have had and so many problems with this service, it's ho-hum, half the time it won't load. So I have had this service for near 6 years and I go to pay this month and Walmart Family unit Mobile tells me I tin pay the month with my reward points. I say certain, and do it. Then next twenty-four hour period, I tin't text, no telephone calls. I go to my business relationship and information technology says not due over again till viii/six so I'one thousand like wtf? And then I get a message that I need to pay. I'm like which is information technology dudes? So, after ii or iii hours of incompetent dorsum and forth, I called **, that was yesterday, the SIM is already here. Dump Walmart's service, it sucks.
Michael of Beloit, WI Verified Reviewer
Original review: April 30, 2021
My cell telephone number was allowed to be stolen by Walmart Family Mobile. They allowed an unknown person to Port my cell number to another company without my permission. It was said that the person did not even answer the security questions to make this happen. I take been without cell service for near two weeks now. Walmart Family Mobile customer service people are based in India and they are not good at speaking and understanding English language. They have been unable to fix this issue in a 2 week period. Every time we call them, they have no record of the previous calls and you lot start from the kickoff trying to explain to a person who barely speaks English. I recommend y'all get to anyone other than Walmart Family Mobile. If they can permit someone to steal your phone number, what personal information practise they also permit scammers to obtain?
Source: https://www.consumeraffairs.com/cell_phones/walmart-family-mobile.html
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